Shonda Lanier, 4 Years
Store 503 Manager
Nashville General Hospital
at Meharry,
Nashville, TN

 Congratulations to our August “Make Your Mark” Award recipient, Store 503 Manager Shonda Lanier, at Nashville General Hospital at Meharry, Nashville, Tennessee.

Shonda, the sole employee at Store 503, is a professional, organized, resourceful one-woman-team. Greater than that, her many nominations from guests, staff, and administrators depict a woman of grace who is always ready to share her warmth and kindness to uplift others.

“Shonda is always happy, welcoming with a smile. I can walk into the gift shop grumpy and stressed. She will get a smile on my face by talking to me and just being a light for us all. She cares about everyone that comes in. We all tease her and aggravate her like she is a part of us, and she takes our banter well.  She is a great person to have in the shop representing the hospital.”

“Shonda is always a pleasant face to see in the gift shop. She’s helpful and friendly. She is the only one at our location and we appreciate that she keeps our store open. Others have come and gone, but Shonda has been a consistent, positive presence. She knows what we like, and points out new items we’d be interested in purchasing. Sometimes I stop in just to say hi (but always leave with something, lol!). She also helps me pick out gifts when I’m being indecisive.”

 “Shonda is always so welcoming whenever I visit the store. She offers great customer service, and has a wonderful personality.”  “Shonda goes above and beyond everyday to make you feel welcomed. She is always helpful, smiling, and gets to know all her customers. She is always present, helpful, pleasant and has become a huge part of the General hospital family.” Congratulations to Shonda Lanier, our very deserving winner!